Troubles connecting to the Virtual Classroom? Read on for help.

This article is for issues with connecting to the Virtual Classroom. If you are having audio issues, please visit the Audio Issues article.

Below are some tests to help you or your IT people get the Virtual Classroom working.

If you aren't sure where to start, please contact us.

1. Verify Electa Connection or Issues

Use the button below to see if you get in. If you don't, record the errors or take a screenshot.

Verify that Electa is installed and your computer or device can communicate with the test classroom.

2. Check For Open Ports

Below are the results of testing to see if your device can properly communicate with the network ports that Electa's servers use.

What You Need

  • One green checkbox
  • Your computer/device time to be within one minute (1:00) of the ports' time in green.

If you don't have any green checkboxes, you probably have a proxy, firewall or internet security device between your device and the internet.

3. Proxy Servers

These change the IP address between you and Electa.

Test for a proxy server

How to configure Electa behind a proxy server

If you have a HTTP (no 'S') proxy server, Electa cannot communicate with it because there is no secure connection. SOCKS and SSL(HTTPS) proxy servers are supported.

4. Firewalls

Firewalls and other internet security devices can make it difficult for Electa to communicate with your device. Use the information in the following link to allow the correct ports and servers to be allowed to connect with your device.

Network/Firewall Information

 

Still not resolved? Please contact us.