Testing and Troubleshooting the Virtual Classroom - Electa
Troubles connecting to the Virtual Classroom? Read on for help.
Below are some tests to help you or your IT people get the Virtual Classroom working.
If you aren't sure where to start, please contact us via the Contact Us button in the bottom right of your screen or browser window.
1. Verify Electa Connection or Issues
Use the button below to see if you get in. If you don't, record the errors or take a screenshot.
Verify that Electa is installed and your computer or device can communicate with the test classroom.
2. Check For Open Ports
Below are the results of testing to see if your device can properly communicate with the network ports that Electa's servers use.
What You Need
- One green checkbox
- Your computer/device time to be within one minute (1:00) of the ports' time in green.
Firewalls and other internet security devices can make it difficult for Electa to communicate with your device.These devices can be set to block incoming and outgoing traffic. They can also be set to only allow certain connections from specific sites or servers.
Use the information in the following link to allow the correct ports and servers to be allowed to connect with your device.
4. Proxy Servers
These change the IP address between you and Electa.
Still not resolved? Please contact us via the Contact Us button in the bottom right of your screen or browser window.