Help - Computer and Technical

How do I change my email address in the Bowen EHS Learning Center?

To change your email address in the Bowen EHS Learning Center, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the email address you would like to use to access your courses and/or Study Tool. We recommend using a personal email address, as many company email filters will not allow our automatic emails to reach you.

Saving / Downloading BigBlueButton (BBB) Recordings

There is a way to save the BigBlueButton virtual classroom recordings, but the chat and polls are not included in the recording.  Here is how you can save the parts.

Troubleshooting the Virtual Classroom

If you cannot hear or are experiencing audio or connectivity issues, please read on.

How do I update my device for the Virtual Classroom?

BigBlueButton, our virtual classroom solution, is browser-based. You do not have to download any extra updates. All you have to do is keep your device and web browser updated.

Working with Forums

Forum discussions are a great way to have an online conversation. Here's how they work in the Learning Center.


How do I get my certificate for a course or webinar?

Certificates are emailed to you once you complete the required work for your course or webinar. It may take 10-15 minutes to arrive in your inbox.

How do I access my transcript?

If you are looking for a list of what you have completed, your transcript is what you need. It lists all of the courses, PDCs, and webinars you have participated in and provides your status and any CEUs that you have earned.

How do I take quizzes?

This also applies to entering your homework answers, practice exams, and final exams.